Shipping policy
Shipping Policy for The House of Cassidy
Processing Time
- Orders are processed and shipped within 2-3 business days of receiving payment, excluding weekends and public holidays.
- Orders placed on weekends or public holidays will be processed the next business day.
Order Confirmation & Tracking
- Once your order is processed, you will receive an order confirmation email.
- A tracking number will be provided once your order has shipped, so you can monitor your package’s progress.
Address Accuracy
- Please ensure your shipping address is correct at checkout. We are not responsible for lost or delayed orders due to incorrect shipping information provided.
- If you realize there is an error with your shipping address, please contact us immediately at thehouseofcassidy@gmail.com so we can make corrections before your order ships.
Shipping Delays
- While we make every effort to ship orders promptly, shipping times may be delayed due to unforeseen circumstances such as high demand, weather conditions, or courier delays.
- If your order is delayed beyond the estimated delivery date, please contact us for assistance.
Lost or Stolen Packages
- The House of Cassidy is not responsible for lost or stolen packages once they have been marked as delivered.
- Please contact the carrier directly to resolve any issues with delivery. If your package is confirmed as lost or stolen by the carrier, we will work with you to resolve the issue.
Contact Us
For any shipping-related questions or concerns, feel free to contact us:
- Email: thehouseofcassidy@gmail.com