Refund policy

Refund Policy for The House of Cassidy 

Customer Satisfaction Guaranteed

At The House of Cassidy, we take pride in the quality of our products and are committed to ensuring your satisfaction. If you’re not completely happy with your purchase, we’re here to help with a straightforward refund process.

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Eligibility for Refunds

1. Timeframe

   • Refund requests must be made within 30 days of your purchase.

2. Product Condition

   • Items must be unused, unopened, and in their original packaging to qualify for a refund.
   • Used or opened products cannot be refunded for hygiene and safety reasons.
   • If your item is damaged or defective upon arrival, please contact us within 7 days of delivery with a description and photos. We’ll replace the item or issue a full refund at no additional cost.